NOTE: This post only applies to the sysmocom webshop which we operate
as a service to the wider user and developer communities around Osmocom
and other open source and open hardware projects. The sysmocom sales
department is still selling the professional portfolio products via
normal sales channels as before!
Unfortunately our shipping carrier, Deutsche Post (the German post
office) has decided to change pretty much all aspects related to
international shipments from January 1st, 2019. Those changes start
from not being able to send goods in letters anymore, introducing new
types of shipping products that are not an exact replacement of the old
services, requiring completely different shipping labels in different
size/format, differences in terms of insurance coverage, etc.
Despite sysmocom shipping more than 600 webshop orders per year with
Deutsche Post, and us using the existing APIs for electronic purchase
and franking of shipments, we have not been informed in advance of
those changes coming into effect on January 1st, 2019.
We are now studying to understand all related changes, which involves
(as we can tall so far):
- signing a new contract with Deutsche Post
- change/rewrite our software for generating franking / shipping labels
(which we of course released as open source software)
- purchasing of new label printers and labels to accomodate the
significantly larger label formats
- rewriting the shipping rate calculator for our webshop taking into
account all the new constraints and rules
The webshop has to remain closed until this is completed. We don't have
an expected date when it will reopen, but it's likely going to be closed
for at least all of January 2019.
Please refrain from inquiring sysmocom about purchasing related products
until the webshop reopens. We do not have the resources to manually
process orders outside our (until now) streamlined and automatized
webshop order process.
Thanks for your patience.